Responsible Gaming at Spinsy

Our Commitment to Safer Play

We at Spinsy want every visit to our platform to be a conscious choice rather than a compulsion. Our teams monitor industry best practices and adapt our features so that players across Australia, France, Canada, New Zealand, South Africa and our many other markets can access the same level of protection, regardless of currency or language. Whether you play in EUR, AUD, CAD or NZD, our responsible gaming framework applies equally to your account.

We understand that gambling can affect people differently. Some players enjoy the occasional spin without a second thought, while others may find it harder to keep their play in check. Our goal at Spinsy is to make sure that, no matter which group you fall into, you have the information and tools needed to stay in control.

Tools We Offer to Help You Stay in Control

Our Spinsy platform includes a set of practical account settings designed to help you manage your time and spending. These tools are available directly from your account dashboard, and our support team can walk you through them at any time via live chat.

• Deposit limits — Set daily, weekly or monthly caps on how much you add to your account.
• Loss limits — Define the maximum amount you are willing to lose over a chosen period.
• Wager limits — Restrict the total amount staked across casino and sportsbook activity.
• Session reminders — Receive notifications about how long you have been playing.
• Time-out periods — Step away from Spinsy for a short, predefined cooling-off period.
• Self-exclusion — Close your account for an extended period or permanently if needed.

We at Spinsy keep these controls simple to activate and simple to adjust, though some changes — particularly reductions in limits — take effect immediately, while increases may require a short waiting period. This delay is intentional: it gives you time to reconsider before committing to higher limits.

Deposit, Loss and Wager Limits

Our Spinsy limit system lets you decide, in advance, how much of your budget is available for play. Once a limit is reached, further deposits, bets or losses beyond that threshold are automatically blocked until the period resets. We recommend setting these limits before you make your first deposit, so that your play stays aligned with your personal budget from day one.

Time-Outs and Self-Exclusion

If you feel you need a short break, our Spinsy time-out feature lets you pause your account for a defined number of days without having to close it permanently. For longer breaks, self-exclusion is available, during which your account will be fully restricted and our marketing communications will stop. We at Spinsy honor every self-exclusion request without exception, and reinstating an account after this period involves a verification step to confirm it is genuinely your decision to return.

Recognizing the Signs of Problem Gambling

Part of our responsibility at Spinsy is helping players recognize when gambling habits may be becoming a concern. We encourage you to reflect honestly on your play and watch for warning signs such as:

• Spending more money or time than you originally planned.
• Chasing losses in an attempt to win back money quickly.
• Borrowing money or using funds meant for essential expenses to gamble.
• Neglecting work, relationships or personal responsibilities because of play.
• Feeling anxious, irritable or preoccupied when you are not gambling.
• Hiding your gambling activity from family or friends.

If any of these resonate with you, we at Spinsy strongly encourage you to use our limit-setting tools immediately, or to reach out to our support team for guidance on the next steps.

Age Verification and Account Security

Our Spinsy platform is intended strictly for adults. We require every player to complete identity verification before withdrawals are processed, which also helps us confirm that no minor is able to open or use an account. We take this obligation seriously, and any account found to belong to an underage individual will be closed immediately, with deposited funds returned where appropriate.

We also ask account holders to keep their login details private and to avoid sharing devices logged into Spinsy with anyone in their household who might be vulnerable to gambling-related harm, including minors or individuals who have previously self-excluded. If you have not yet created an account, you can complete the sign up process in just a few minutes.

Independent Support Organizations

While our Spinsy tools are designed to give you direct control, we also recognize the value of independent, specialized support. We encourage anyone who feels their gambling has become difficult to manage to contact one of the organizations below. These services are confidential, often free, and staffed by professionals experienced in gambling-related concerns.

We at Spinsy do not operate these services ourselves, but we fully support their mission and will always point players toward them when needed. Our customer support agents are trained to respond with understanding, not judgment, if you raise concerns about your play.

How Our Spinsy Team Can Help

Our support channels are available around the clock, and our agents can assist with activating limits, processing self-exclusion requests, or simply talking through your options. We at Spinsy never pressure a player to continue gambling once a concern has been raised, and we treat every such conversation with full confidentiality.

• Live Chat: Available 24/7 directly on the Spinsy website
• Email: [email protected]
• Help Centre: Guides and FAQs available on our site
• Telegram: Updates and assistance through our channel